The Line Between Bullying and Free Speech Regarding Animal Shelters

On October 1, 2021, the Executive Director of ACCT Philly, the nonprofit which contracts with the city to provide animal shelter and control services resigned along with the Operations Director. An article in the Philadelphia Inquirer stated the Director resigned, "amid an ongoing dispute with some local shelter activists and volunteers." The so-called dispute stems from a number of issues which are included in a petition created by shelter volunteers and "Love Local Partners" (rescue groups and no kill shelters) which includes the following allegations:

• Mistreatment of animals
• Volunteers and rescue partners being pushed away or banned
• Improper placement of dogs
• Dogs not being spayed/neutered
• The death of a dog named Saint whose jaw was broken while in the shelter
• Adoption of a parvo positive dog to a member of the public
• Promotion of a dog for breeding when the dog had been adopted from the shelter in 2020
• Leaving a cat in a trap for six days before being found by a volunteer
• Dismantling of the TNR (trap-neuter-return) program for free roaming community cats and
• A July 2021 kennel inspection report in which the dog warden suggested that Animal Care and Control Team be investigated for cruelty

Prior to the resignations, there were allegations that the Executive Director had received death threats, threats to her physical well-being and had been personally attacked (verbally). Much to my shock and dismay, some individuals in direct contact with her were making personal physical and mental health information about the Executive Director public. I found this not only terribly inappropriate but not really relevant to the allegations about the shelter operation. Philadelphia is a large city with lots of issues, much like other large cities. Not everyone has the experience, skills, drive or personality to serve effectively in a position with so much public exposure which makes them inherently subject to a barrage of criticism. Since the resignations, the subject of threats toward shelter directors and staff has become a topic of discussion among some in animal sheltering circles.

I do not live in Philly and do not have any personal knowledge of the shelter operation there. I am blogging on this topic to share my own experiences regarding the subject of bullying and personal attacks related to animal shelter operations. The short version is pretty simple:

There is no place for threats or personal attacks either toward or by members of animal shelter staff.

I am zero tolerance about this. As outspoken as I am in my No Kill advocacy, my focus is and has always been on municipal accountability. Focusing on specific individuals may seem to make sense in the moment, but even if those individuals resign or are terminated, what has that really accomplished if the source of the problems are systemic? Nothing.

Shelters which are operated by municipalities, or which are non-profits who hold municipal contracts, are held to different standards than non-profit shelters which are funded through donations and grants. The people who manage and work at animal shelters operated or funded by cities and counties are public servants. Their compensation and benefits are all paid for through public funds in the form of taxpayer dollars. People who are paid with public funds, whether they are elected officials, public servants or are performing public functions, are - by the nature of their jobs - open to criticism and comment. The reason for this is that they work for us. Of the people, by the people, for the people.

As I wrote in my book, I feel strongly about the exercise of free speech. I not only see free speech as a right of all American citizens, but I would argue that it is our responsibility to speak out on matters of public concern. If issues are important enough for us to be outraged or angry, then they must be important enough for us to speak out and express ourselves to those who govern us. People complain to police departments all the time about increased patrolling related to reducing crime. They complain to public works departments about garbage pick-up. They complain to traffic engineering departments about the timing of traffic lights which they think are too slow or about roadway conditions. They complain about a host of issues most of which do not relate to the imminent threat of death. So why are things any different when it comes to animal shelters and the animal sheltering industry?

I have seen plenty of posts on social media over the years in which shelter directors or staff are called a host of names and people make vague threats about them. I do not tolerate this behavior on my Paws4Change page on Facebook or the No Kill Huntsville page on Facebook. The comments are deleted and the people who made them are banned from further comment. I am zero tolerance on this subject. In the fifteen years I have advocated for animal shelter reform, I have personally observed this type of behavior less than a dozen times. I see it as coming from a fringe element which exists on social media because. These are people with too much time on their hands who lack (or do not want to know) facts, so they use the verbal assaults instead. As far as direct threats, I have personally never heard someone threaten a shelter director or employee with death, bodily harm or engage in personal attacks at all. It may be easy to post snarky words on social media; most people know better than to do so in person.

I acknowledge that there are shelter directors and employees who have been subjected to incredibly harsh criticism, sometimes warranted and sometimes not. The subject of the lives of animals is an inherently emotional one and there can be very strong feelings on both sides of the issue.  I have long believed that not everyone is suited to public service. Theirs is often thankless work and when it comes to animal shelters, particularly shelters where healthy and treatable animals are destroyed, there are likely no good days. (Although the good news is that there are ways for those shelters to change and stop the killing.)

There are two sides to this issue, however, and I've been on the other side. When I and the other members of No Kill Huntsville first sought copies of shelter records from the city attorney's office, we were accused of personally attacking the shelter director. When we created something called a No Kill Equation Report Card to inform our followers in the public of our views about the shelter implementation of the programs and services of the No Kill Equation, someone set up what we called a "hate page" on Facebook. It included a parody of our logo and slogan, false information about the members of our coalition and the people running the page used it to re-post our Facebook posts when their own commentary. The most offensive post on the page was a video which was created by downloading a video we had created from a public service announcement we sent to local television stations which was also on Youtube. Someone took the time to save the video as a sound file of my voice and create a video which made it appear as if I was speaking from a monkey's rectum (it could have been a cow now; it appeared to be a monkey when I first saw it). We were upset when we first learned of the page but were determined not to react publicly. We learned that many of the people commenting on the posts and liking the comments were leaders of local rescue groups, shelter volunteers and shelter supporters, but we stayed silent because we did not want to make matters worse. That changed when we learned not only that a shelter employee set up the page but saw that the shelter director had liked a number of posts and put comments on those posts like, "so funny! So very very funny!," "I don't think you can tell them ANYTHING," and "It's hilarious" BIG SMILE on this gal's face." I submitted a formal complaint to the City for conduct unbecoming a city employee and asked that the Facebook page be deleted. It took a few months, but the page was deleted five months after it was created.

I recall a meeting at city hall with city officials many years ago in which we were referred to as terrorists. The person who stated that claimed to not be making that statement for themselves. I believe the context was "people call you terrorists" without qualifying who the "people" were. During the course of our advocacy were not subjected to personal threats of violence. If that had occurred, we would not have hesitated to file criminal complaints. We did consult with an attorney about what we felt were libelous remarks about us on social media. Because the hate page was ultimately removed, we did not act on the legal advice. We spent years being the subject of hateful comments and what likely bordered on criminal harassment for having the audacity to speak out. Some people close to the shelter operation focused more on our message than the fact that the message was necessary in the first place. Those people have gone silent for the most part now that the shelter has changed and has become a place where lives are saved and not a place of death.

I do not know if the people working for ACCT Philly were actually the subject of death threats, threats of physical harm or personal attacks. If they were, my expectation is that they contact law enforcement authorities to pursue a criminal investigation toward having criminal charges filed. Some see this as a fine line. I do not. Criticism about a shelter operation is to be expected. Seeking accountability for shortcomings related to animal care and keeping animals alive is to be expected. Even direct criticism of individuals by name for their part in the operation should come as no surprise. When the criticism becomes threatening or harassing, that is a crime and it should not be tolerated.

Where I think the organization has failed its leadership and staff is in transparency and taking on the issues directly. I would have expected some type of press release about the shelter inspection and the death of Saint particularly, since those failings created the most outrage. That did not happen of which I am aware. What I did see was a post on social media which alleged that a former employee had hacked into the shelter's system and stolen records. Even if that was true, what did that have to do with an inspection which recommended an investigation for animal cruelty or the fact that a dog's jaw was broken while in the shelter, leading to euthanasia and a devastated family?

As I said above, there is no place for threats or personal attacks either toward or by members of animal shelter staff. Period. When we communicate about animal shelter reform, we must always use diplomacy and respect. And when shelters react to our communications, criticism, recommendations or even allegations, they would do well to join us on that same high road for the sake of us all, people and animals.