When you think about animal shelters, who do you presume is the best person to lead the shelter in terms of overall qualifications? Compassion for animals is a given in terms of prerequisites, but what about education and skills? Are some people better suited to manage the challenges of animal shelters from budgeting to staffing to leadership to animal care to interacting with the public? The short answer is yes.
I work in a city in which the shelter director, a city department head appointed by the mayor, is a veterinarian. She was appointed to that position by the prior mayor in the fall of 2002, more than twenty years ago. When I first interacted with her, I didn't think much about her role at the shelter beyond her qualifications as a veterinarian. I thought it must be a good thing to have someone specialized in animal care in charge of the department. I have been told numerous times by local elected officials over a period of two decades that they are certain the shelter director would not needlessly destroy animals. If animals die in the shelter, the logic goes, there must be no way to keep them alive.
I was talking with a contact of mine recently about the most important element of the No Kill Equation, the absence of which causes all the other elements to be less effective: compassionate leadership. I was reminded of a blog written by Mike Fry of No Kill Learning many years ago and about which he spoke at our 2013 No Kill Huntsville public workshop at the downtown library: core competencies for animal shelter leadership.
Mike has decades of experience in the animal shelter industry, but he also spent time working at the Center for Creative Leadership for Dr. Mike Lombardo and Bob Eichinger. Mike used scientific data about 67 leadership core competencies to apply that data to the animal shelter field. He surveyed dozens of people who were either successful shelter directors, board members who oversaw successful shelters, or other knowledgeable persons. Based on the feedback, he ranked the 67 competencies and listed the top 22 "must have" skills for animal shelter leadership. The 22 must have skills Mike ranked are:
As Mike wrote in his blog, many boards and municipal administrators select leaders using the wrong criteria and end up putting people in roles for which they are poorly suited. I could not agree more. I know some animal shelter directors with no advanced animal care skills who achieve wonderful results in their shelters and communities by balancing public safety with animal welfare to achieve tremendous life-saving success using contracted veterinary care. I know a particular shelter director who is well-thought of in the business world, is held in extremely high regard by the public and has a multi-million dollar budget, but who destroys about half of the animals in her facility. I attribute this to lack of some of the core competencies at the top of the list while at the same time having personality traits that make her more focused on herself and her public persona than on the lives of the animals entrusted to her care.
All animal shelters need to contract with or otherwise receive animal care services from a veterinarian. But "veterinary knowledge" is not one of the core competencies for animal shelter leadership. Does it help to have some fundamental knowledge of animal care that is acquired over time? Certainly. In the end, the job of a shelter director is administrative in nature. It is not a veterinary job. Job descriptions for shelter directors vary greatly, but many include the following key tasks:
I feel confident there are animal shelters led by veterinarians that function well. I would argue, however, those veterinary talents are wasted in what is an administrative position. I also believe there can be a downside to having a veterinarian manage a shelter that I call Snow White Syndrome. Think of the innocent animal lover frolicking in the woods being serenaded by birds as she interacts with animals of the forest. People presume that because veterinarians have chosen a profession related to animal care, they surely are focused solely on the well-being of animals and would not destroy healthy and treatable animals needlessly. As the saying goes, "this ain't no fairy tale" and there are numerous veterinarians who end the lives of healthy and treatable shelter animals every day. I'm not sure how they do it beyond the same type of rationalization that is used by shelter employees and volunteers which I consider a form of cognitive dissonance.
There is no "do no harm" oath for veterinarians, but they do take an oath to use their knowledge to protect animal health and welfare. The oath states:
Being admitted to the profession of veterinary medicine, I solemnly swear to use my scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, the prevention and relief of animal suffering, the conservation of animal resources, the promotion of public health, and the advancement of medical knowledge.
It has been argued that veterinarians who manage shelters where healthy and treatable animals are killed (or which contract with shelters to kill healthy and treatable animals) have violated that oath. Dr. Patty Khuly wrote a blog on this very subject in 2015 which I have shared many times. She stated:
Killing healthy animals violates our oath. Therefore, we shouldn't do it. In fact, I'd go so far as to say that veterinarians who are directly involved in the shelter death of healthy animals should do so at the risk of losing their license to practice veterinary medicine.
As I continue to advocate for shelter reform in the city where I work, my personal experience is that having a veterinarian manage the animal shelter has been an obstacle to change. People want to assume that a veterinarian would never needlessly end lives. But for many, many years, she did just that. Thousands of healthy and treatable animals were destroyed. The good news is that the loss of life slowed temporarily and the live release rate rose dramatically as a result of political advocacy, intervention by other city officials and demands by the animal loving public. If the shelter director had the core competencies required to effectively run the animal shelter - and was truly committed to the life-saving process - the progress achieved would be sustained. The bad news is that the progress has not been sustained and the city is now backsliding to a degree while rationalizing that decline. The reasons for the decline are varied but many relate to the futility of doing the same thing over and over, expecting a different result. Numerous recommendations have been made for years to help reduce shelter intake and increase shelter output, most of which would cost nothing at all, yet most have been ignored. This has caused me and the members of my local No Kill advocacy group to seek a local Companion Animal Protect Act to codify some of the shelter operations and standards in an effort to hold the line against further regression. Time will tell if we succeed. If we do not, the city will have made a choice regarding future operation of the animal shelter and will have decided that better is good enough under the current leadership. This process is made harder when the elected officials with whom we interact state now, as has been stated many times over a period of almost 20 years, that as a veterinarian, surely the shelter director would not end the lives of animals needlessly.
For more information regarding the role of veterinarians related to animal shelters, I encourage you to read this recent Substack article by Nathan Winograd called "Who Decides?" For information regarding decisions related to euthanasia in animal shelters, please refer to this Animal Evaluation Matrix.
As we reach the end of another year I am taking stock, as do many people. I don't make resolutions for the New Year, per se. When it comes to my animal welfare advocacy, I take an inventory of sorts as I look back at the good, bad, tragic, triumphant, unfortunate and avoidable. As we head into 2023, I have decided to do my best to help those advocates who are willing to help themselves.
I am contacted daily by people who want help. Some want to know to report a puppy mill. Some need help placing an animal or finding a lost pet. Some are not sure what to do with a situation about animal abuse or neglect. Some have an issue in their area with someone trying to eradicate community cats and they want to stop that. Some seek help related to No Kill animal shelter advocacy. You get the idea. The subjects vary greatly. I can often provide people help quickly by referring them to a page on my website, to a blog I've written, to another organization or to a subject matter expert.
I am happy to help when I can and within the scope of my knowledge base. I often engage with fellow advocates like me who are looking to affect change in their own areas related to the operation of the tax-funded animal shelter. I do not provide consulting services and I do not do boots on the ground work in those places. I work a full-time job in the legal field, manage three websites, lead a No Kill political advocacy group in my area and participate in a No Kill coalition of fellow advocates who try to help other advocates across the country (we are unfunded and are all active in advocacy in our own communities). I have a family which is my priority, as it should be for all of us. I know some situations are just beyond my ability to help anyone. I cannot help someone fix all that is broken with animal shelter systems in large cities in which millions of dollars are in play like Los Angeles, Chicago, Atlanta, New York, Houston or Miami. When shelters in huge cities are regressive and there are likely to be contract issues, there can numerous layers to that dysfunction which has often been calcified over the years.
When we are talking about a city or county level for small to medium sized municipalities, I can ordinarily help with that. I have engaged with advocates in numerous states and often engage with elected officials in those states to help them understand what the phrase "No Kill" means, to learn about the No Kill Equation and to share what has worked well (and has not worked well) in my area. At the heart of every conversation, be it by telephone, email or video chat is education. Just like I had to educate myself in order to become a more effective advocate, people who are seeking change in their own areas must advance their own education in order to be the change they seek where they live. There is no shortcut to change and we all have to pay the price by spending time to become informed on the subjects about which we advocate. With very few exceptions, there is no person or organization that will come to your community and fix it for you. There are large organizations that promote ideas, blog, hold seminars and have state representatives who perform a variety of functions. They do not ordinarily address issues in specific cities or counties on a large scale. There are also consulting groups which provide help related to animal shelter reform on a paid basis, not all of which are created equal. For the most part, change begins with all of us in our own backyards.
I was recently reminded of a blog from 2011 written by a fellow advocate in which she made a reference to a famous line from a sitcom from years back. Shirley Marsh of Yes Biscuit wrote a wonderful blog called "I Can't Save Every Pet at Your Local Shelter, But I Know Who Can." I often call this the "no soup" blog. I've shared it countless times and Shirley was gracious enough to allow me to include the following quote in my book:
In reality, [animal shelter reform] takes a group of dedicated animal advocates willing to stir things up in their own community by challenging the status quo and refusing to accept killing as a means of population control. There are consequences to such actions: old friendships may be broken, egos may be bruised, glass houses may be shattered. This ain’t no fairy tale. It’s hard work, which will be met with resistance by some. You will no longer be able to ride the I Love Everybody and Everybody Loves Me bus. You will not be nominated for homecoming queen. No soup for you.
Like all things in life, working to end the killing in your community is a choice you must make for yourself. You can choose to carry on with the ‘save a few and kill the rest’ status quo. You’ll get to keep all your Facebook friends and play Farmville with them in between posting pets from kill lists. Or you can choose to reject the idea of needless killing as justifiable in any way. You’ll make some people feel uncomfortable, and they will resent you for it. But you’ll have the opportunity to educate and learn from others who are on the same path. No longer will you feel an awkward compulsion to defend those who kill friendly pets in shelters while simultaneously advocating to save shelter pets. You will have the clarity of mind that comes from knowing where you stand.”
Shirley used Seinfeld. I use The Wizard of Oz. If you want to get to the Land of Oz (create a No Kill community where you live), I can do my best impression of a member of the Lollipop Guild as I grimace and kick my feet (to show my conviction) and encourage you to "follow the yellow brick road" (by following the programs and services of the No Kill Equation). I can explain the journey in general terms and wish you the best, warning you to BOLO for that green witch and her flying monkeys (the opposition to animal shelter reform) hoping you reach Oz and find all you seek. But I cannot make the journey for you. That task is yours and yours alone. Each community is different. If a person or people in a particular community want change, they know best what resources exist in the community as well as what challenges exist there. Only people who live in the community can become truly politically active in that community to seek shelter reform by engaging with their own elected officials, with community stakeholders and the with the animal loving public. The genius of the No Kill Equation is that it can be molded and shaped to fit any community. By the people who live and work there.
If you contact me in 2023 seeking help to make yours a No Kill community, I will do my best to help you provided you are willing to help yourself. I will ask you watch the 27-minute video you see below about the No Kill Equation. I will implore you to read Nathan Winograd's book, "Redemption: The Myth of Pet Overpopulation and the No Kill Revolution in America." I will ask you to consider reading my book if I think it will help you. I may refer you to pamphlets available on the No Kill Advocacy Center website to read to further your education. If you are willing to do those things, you will be well on your way to being educated enough on the subject to talk about it, educate others about it and persuade them that your community can, and should, become a No Kill community. I truly believe a time will come when all tax-funded animal shelters are No Kill shelters. How quickly we get there is up to all of us and how well we educate ourselves and those around us.
As is the case with many of my blogs, local events prompted this one. I talk to some great folks across the country doing all they call to learn and to affect change. I had the misfortune of trying to help someone recently whose issues were well beyond by ability to help at all. I was not able to provide the guidance or help that person expected. Rather than thank me and move on, she chose to harass me and threaten me. At one point she created a recording in which she said she wanted "something meaningful." She did not want to be told to read another pamphlet or write a letter in the age of technology. She thought I had single-handedly brought reform to the entire state of Louisiana; I've driven through Shreveport four times, but that's the extent of my exposure to the Pelican state. She also thought it was the role of Nathan Winograd to get personally involved in her community, file a Section 1983 lawsuit on her behalf and spend time fixing what is broken because she just did not have the time. It got to the point that I had to block her on Facebook and block her phone number. As unhinged as she was, I realize it may have been due to frustration. I get it. But here's the deal, as we used to say in the Army. If you ask someone for help and they cannot help you, do not then turn your rage to the person you approached for help. Move along. All our lives are too short to expend time and energy in ways that are counterproductive to our values and goals. There may be someone else you can help you, but you have to own your outrage, put in the time yourself and not expect someone else to create your own future for you.
My book about our advocacy in Huntsville, Alabama, is priced to print on Amazon (which means no money is being made). I often blog here about No Kill advocacy and philosophies and I am active on Facebook, at least for now. You are welcome to contact me. If I can help you, I will. Countless people have helped in the the last two decades of my advocacy and I know that individual folks "in the weeds" like me have to help each other whenever we can.
The Burden of Change - Redux
There's a saying that goes, "the more things change, the more they remain the same." This is especially true when it comes to opposition to animal shelter reform which doesn't seem to change much over the years. I wrote a blog in 2016 called The Burden of Change in which I talked about the arguments by opponents of No Kill animal sheltering that advocates must meet certain requirements in order to speak out about what is happening at tax-funded animal shelters. I shared the blog recently related to some advocates in Columbus, Georgia, who are trying to bring awareness to the animal shelter operation managed by the City of Columbus and opposition to that advocacy. I wrote the blog years ago and thought it worthwhile to touch on this subject again.
People who advocate for reform of animal shelters are often told they cannot express their opinions unless they meet certain requirements. The typical push-back from shelter employees, shelter volunteers and some in the animal rescue community is that people have no right to criticize the shelter unless they:
Let's start with the obvious counter to the push-back. Everyone has a right to free speech under the First Amendment to our Constitution. Everyone. When it comes to operations funded by tax-dollars, those operations are inherently subject to public scrutiny and criticism, because the public is paying for those operations. The people employed in tax-funded animal shelters are public servants and are answerable to the public being served whether they like it or not. People complain about municipal functions funded by tax-dollars every day and think nothing of it. Road conditions, timing of traffic signals, response time of police and fire departments, conditions at public parks and venues, zoning regulations. We do not ask people to participate on a repaving crew before they are allowed to complain about a pothole in the road. We do not ask people to help mow at a city park before they are allowed to complain about broken equipment in the park. We do not ask people to help investigate crimes or help put out a fire using a garden hose before they are critical or a police or fire department. Animal shelters are the only tax-funded operations that rely so heavily on volunteers to perform tasks that would otherwise be performed by paid staff. Those volunteers are part of the No Kill Equation and are incredibly important to the well-being of the shelter animals. Volunteers also become the eyes and ears of the community as they interact with staff and the animals. But - news flash - being a volunteer is not a perquisite for free speech and having more volunteers is not a guarantee of a shelter's success. The No Kill Equation is 11 elements, and it is not just about people volunteering.
Consider these examples.
In one community, people are critical of the regressive animal shelter and are told they cannot have an opinion unless they volunteer. They do. They play with cats, walk dogs, clean kennels, do fundraisers and otherwise perform tasks that would be done by paid staff. They volunteer for months in an effort to help animals but are powerless to address systematic problems which cause the killing of healthy and treatable animals. They are told if they are openly critical of what they experience in the shelter, they will no longer be allowed to volunteer.
In another community, people are critical of the regressive animal shelter and are told they cannot have an opinion unless they volunteer. They decide it would be more productive to educate themselves about No Kill philosophies and programs so that they can promote progressive sheltering with elected officials who oversee the shelter operation and educate the public about how their money is being spent in their name. This is what we did in Huntsville, Alabama. We were told we could not have an opinion unless we volunteered. We felt our time was better spent trying to resolve the systemic issues that led to the death in the first place. We were able to help bring about change through advocacy, something we never would have achieved through volunteering alone.
There's another saying that says you're damned if you do and damned if you don't. I was criticized for years for not volunteering in the shelter. Once the shelter changed the culture and began saving more lives, I thought it was safe for me to volunteer so I did. I went to the shelter on my lunch break and walked dogs, I created short videos to help place dogs, I did fundraisers to help the shelter purchase supplies like slip leads and I encouraged other people to volunteer. It became immediately obvious to me that I was not welcome in the shelter by the staff and other volunteers due to my advocacy, but I continued volunteering anyway. It was about helping animals and not about me individually. I ultimately stopped volunteering when dogs I was trying to help were destroyed for "behavior" based on reasons that made no sense to me and after I received a nasty message from the volunteer coordinator. She criticized me for only walking what she called the highly adoptable dogs and told me I would "piss myself" if I interacted with the dogs she interacted with daily. I was tempted to respond that as an Army veteran, it takes a lot to cause me to lose control of my bladder but kept that to myself and walked away. I suspect that the city attorney would not have been happy with a volunteer claiming to be put in a dangerous position for the sake of a city department.
My point is that I did not volunteer as a matter of principle. Then I did volunteer and even that was not enough to satisfy my critics which is no surprise at all. Nothing I could have done would have been enough for them so I choose to spend my time in other ways which I believe are actually productive. These include screening of city council candidates related to support of No Kill philosophies, data analysis, keeping the public informed of how their money is being spent, meetings with city officials and meetings with members of the city council to promote more shelter standards being codified to preserve the progress that has been made at the shelter and to keep the city from going back to a time when half the animals entering the building were destroyed.
When people tell you that you have to do certain things before you have the right to free speech, that is a red flag. And while volunteers are incredibly important to animal shelters and are part of the No Kill Equation, volunteering alone does not reform a broken and antiquated model of animal sheltering.
The burden of change is still not mine to carry and it is not the responsibility of people who have the audacity to speak out and ask for better use of tax dollars. You can stop telling us that if we would just be nicer or would just volunteer everything would change. No. Everything changes when those who are responsible for making life and death decisions regarding shelter animals choose life, take responsibility for what happens in their buildings and then invite the public they serve to be part of a new and better future. They can start by educating themselves about the No Kill Equation using this 27-minute video from the No Kill Advocacy Center called No Kill 101. While I do not require people who work in or volunteer in shelters to watch this video as a prerequisite to defending the killing of healthy and treatable animals in shelters, it makes perfect sense for them to use some of the time they would otherwise spend on social media defending the killing to instead educate themselves.
Gobsmacked. I admit that is not a word I use often but sometimes it just fits and it is the only word that seems suitable to explain my reaction to the recent Substack series by Nathan and Jennifer Winograd called "Yesterday, Today and Tomorrow: Animal Sheltering in the United States." A little background is in order.
I've been an animal welfare advocate since 2006 when I learned that healthy and treatable animals were being destroyed at the tax-funded animal shelter in the city where I work. So began my education about concepts related to animal sheltering as I struggled to understand why it was that places called "shelters" would have so little regard for the lives of the companion animals we value and with whom we share our homes. My education continues to this day as I learn about new issues, problems, philosophies and opposition to life-saving (of which there is plenty). Reading the Nathan Winograd book, "Redemption: The Myth of Pet Overpopulation and the No Kill Revolution in America," was a game changer for me. It opened my eyes to issues about which I likely should have known but just didn't have a clue. I consider Redemption part history-book and party how-to book. For me, the No Kill Equation presented in Redemption is a DIY solution that can be embraced by any community to reform its animal shelter without the need for consultants or expert advice. It helps to reach out to other places to learn from what they have tried, but plenty of information is readily available on the website for the No Kill Advocacy Center to start affecting change immediately. As Nathan as written before, with each day we delay, the body count rises.
But back to the history part. We've all heard that those who do not learn from history are doomed to repeat it. We've also heard the insanity is doing the same thing over and over again, but expecting different results. These concepts are absolutely true when it comes to the manner in which our nation's animal shelters function. There is a history of animal sheltering from which we must all learn so that we can avoid doing the same thing over and over again and expect new results.
This was really brought home to me recently when I listened to the series on Substack called Yesterday, Today and Tomorrow: Animal Sheltering in the United States. I really was gobsmacked. I knew some of the history from having read Redemption, but the information in the series was much more comprehensive and gave me a clearer view of how we got to where we are now, as well as some of the pitfalls we face moving forward. I also confess that I developed a new appreciation for Jennifer Winograd. Nathan is very much the face, and voice, of the No Kill Advocacy Center. Jennifer appears in the documentary film based on the book, but I really did not realize until recently how much of a team effort this has been for the whole Winograd family for so very long. I'm sorry, Jennifer, and thank you for your decades of advocacy.
(images courtesy of Nathan Winograd)
When I recommend to people they read Redemption, I usually say two things: 1) I consider it compulsory reading for any animal advocate; and 2) it's a little like doing homework. My own copy of Redemption looks much like a high school or college textbook with tabs, highlighting and notes in the margin. I refer to it often. I now say the same things about the Substack series. It was as important to me as Redemption if not more so because it is aptly named. It takes us through a deep dive of history, to the present and the possible future. I believe it is compulsory listening for any animal advocate and yes, it's a little like doing homework. I listened to the series over a period of weeks, so I was able to take notes. I've asked Nathan to consider putting the series in book form. It's been many years since Redemption was published and while animal sheltering is an ever-evolving industry, I think a new book may be in order to help people understand more of that has transpired in the last 15 years.
I get emails every week from people asking how to fix our sheltering system and what they can do to help. I strongly believe that an informed advocate is a more effective advocate. It is not enough to be upset by what you see, hear and learn. We all need to know how to fix it so you can be the voice for shelter animals. I know there are people in animal sheltering and rescue who are so stressed that the thought of reading a book like Redemption or listening to a series on Substack may seem like time they just do not have. My response is that if you want to be part of the solution so that in the future you function more efficiently and less frantically, this is time very well spent.
I'm sharing a few of my many notes from each recording to pique your interest while imploring you to carve out time to listen yourself and perhaps make your own notes. This is important.
(image capture of Henry Bergh from the documentary film Redemption: The No Kill Revolution in America)
Part 1 Regarding Henry - The birth and betrayal of the humane movement in America
Part 2: A House of Cards Divided - The fight for the heart and soul of America's animal shelters
(images courtesy of Nathan Winograd)
Part 4 - A glass half full and half empty: we've made tremendous progress but we still have a long way to go
Part 5 - What's Past is Prologue - to best serve animals, humane societies must recapture their roots
Winter is Coming (this podcast was not part of the 5-part series, but I found it directly related to what had already been discussed.
I Was a Good Dog
I was a good dog. I didn't know what that word meant when I first went to live with my people. I didn't know any of their words and they didn't understand mine. But they were patient and they taught me. I learned their words and they learned my body language I use to communicate. I learned words like sit and stay and come and inside and outside and cookie and ball and "do your business" and no, but I don't hear that word too much. I know I'm a good dog because they tell me all the time. Sometimes they say the word a lot like I'm a good good good dog and they look at me with bright eyes and soft faces and I know they love me. My people spend time with me. We play and run and they make funny noises and they touch me and I feel good. They brush my fur and my teeth and sometimes they kiss my ears. On some days they leave to go someplace and I either rest on my bed in the place where my people sleep or I rest in my room . I like my room because I can see around me and I feel safe there. I can always tell when my people are about to come back by their smell. It's strong when they leave and when it goes away to a certain point, I know that means they will be home soon. They take me out to do my business and to play and then maybe we will go an R-I-D-E. They think I don't know that word when they say it longer but I do. Sometimes we just rest and they watch a box on the wall that sometimes has animals and other dogs. I get excited when I hear dogs barking on the wall box. Sometimes I get special treats. Every day is a good day.
Then my life changed. My people came home and a door was open and I saw what I was sure was their R-I-D-E so I ran after it as it went away. I heard my people calling for me but I was sure one of them was leaving again and it was a race so I ran and ran and ran. By the time I stopped I didn't know where I was. I thought I could use smells to find my way home but the sky got wet and I had trouble. A person who was not one of my people yelled at me and told me to go. I little person ran at me and threw things at me. I was so afraid. Later a group of other people surrounded me and tried to catch me but I didn't know them and I was afraid. I ran away and almost got hit by a ride. There was a really loud noise then and so I ran some more. I got so tired. I slept for a long time in some trees and then I smelled and heard a person walking toward me really slowly. He was talking sweet and calm but he was not my person and I could tell he was afraid so I was afraid of him. I lowered my head, tucked my tail and showed my teeth to tell him I was afraid. I let him put a hard thing that was on a long stick around my neck and let him put me in a box on a ride. I thought he might take me to my people. The box smelled like so many other dogs and then when it moved and I could not see, I was more afraid than ever in my life.
The person took me to a building and walked me inside with the thing on a long stick around my neck and he put me in a small room. But it was not like my room with my people. It was cold and the floor was wet and I could only see through the front as people talked and walked by. It wasn't as bad as the box that moved on a ride, but I was still so scared. I could smell other dogs but I could not see them. Some barked again and again, people yelled and I had no idea what was happening to me. I tried to tell the people how afraid I was the only way I knew how but they didn't understand me like my people did. Time went by. When the people left each day, they were gone much longer than my people were ever gone. I was in my room so long so that could not hold my business and I felt bad about that.
A person came and took me outside one day and I was so happy, because I thought my family had found me and I was leaving the building. I was outside for a little while which was a nice break and made me feel better because I could feel the sun and smell the grass and the trees and see the birds. I finally felt I could relax. Then he went to take me back inside and I was confused. Where were my people? Why did I have to go back into that place that made me afraid? I laid on the ground and tried to make myself as small as possible so the person would not see me, but he did. He dragged me back inside by a leash around my neck and put me back in the room that was wet again. Time went on like this and I got frustrated and sad. People walked by me and dogs barked and I felt so alone and confused. Why did I have to stay in this place? I was a good dog. I stayed in my little room so long that I kept making a mess. I just could not hold it any longer.
One day a person came and took me to a different small room. There was a person in there who seemed excited to see me so I was excited to see her. She seemed happy and smiled at me and tried to get me to play with toys. I got closer to her to smell her to see if she smelled like my people. I was going to let her touch me. Before I knew it, she took my face into her hands and put her face right in front of my face. I was afraid she was going to hurt me so growled and I nipped at her to tell her I didn't like that. She yelled and people came into the small room and took me back to my little room. I could tell they were angry as they said no no no no over and over again and told me I was a bad dog. I was upset and more confused and afraid than ever so I laid there and tried to understand what was happening to me. I never felt so alone surrounded by so many people and dogs.
After time had passed and the smells of the people were less, a new person came and took me out of the room that smelled like my business. I was happy at first. I thought he was taking me outside or that my family had finally found me. We walked down a hall to a new room and he put me on a table. I could tell he was angry and upset. He would not look at me and he told me he was sorry. I didn't understand that word. He moved some things around on a table and the next thing I knew I was very sleepy.
I was a good dog.
I shared a poster on my Paws4Change Facebook page last week that got a lot of attention. The message was simple.
For reasons I don't know, the post has been shared more than 125,000 times. I see this as a good thing. My hope is that the message resonated with people and it made them think. As is the case with social media and the Internet, this also means the post attracted attention of people who did not agree with my message. I'm used to that and I usually see it as an opportunity to share my views and perhaps educate some people in some ways. I had numerous posts on my page to the effect that behavior euthanasia of shelter dogs is a good and necessary thing, that I was promoting having aggressive dogs adopted out into our communities who could endanger people, that I had no idea how hard people in shelters work and that not all dogs can be saved. These were not comments seeking discussion. I tried to reply to a few, only to have the commenters double down on how clueless, irresponsible and uniformed I am. About half were from people in other countries. I ultimately deleted the most hostile comments and banned the people who made them from my page. I just don't have the time to monitor that type of behavior and even if I did, there was no conversation to be had. These were comments by people who were advocating for the deaths of shelter dogs, most of whom assumed my poster related to aggression when it did not.
Dogs are just as apt to be destroyed in animal shelters for failing to make eye contact, for "pancaking," for displays of barrier aggression (which is not actually aggression at all), for being uncooperative or for demonstrating fear-based behaviors which have nothing to do with aggression. I am fully aware that there are some dogs who are genuinely dangerous and cannot be allowed in our communities. As someone who works in the legal field, I've seen the results of dog bite related fatalities by genuinely dangerous dogs and will never be heard promoting the concept of "save them all." I am also fully aware that most dogs who enter shelters, whether they lived inside or outside, whether they were loved completely or simply tolerated, do poorly inside traditional animals shelters and behave in ways which have nothing to do with the behavior they normally display when they are outside the shelter building. I've shared this quote from the National Canine Research Council more times than I can count, but it is a truth we must consider related to every dog who enters an animal shelter.
Shelter evaluations may tell us as much or more about the effect of the shelter as they do about the individual dogs. Shelters are noisy, alien environments, filled with strange smells, unfamiliar people, and dogs they may hear, but not see. We should not be surprised that some dogs may. . . behave differently when confined in a shelter, with its barrage of stressors that the dog cannot control, than they will in the safe, secure, predictable environment of a home, cared for by people with whom they are able to form positive attachments.
Good dogs die in our tax funded animal shelters every day, across the country. I stand firm in my position that it is never appropriate to end the life of a healthy and treatable dog for behavior created by the conditions in which the dog is housed. For the vast majority of dogs who show fear-based and negative behaviors caused by the shelter environment, those behaviors can be prevented by getting the dog out of the shelter quickly to a rescue group or into a foster home. In those cases when rescue release or foster placement is not readily available, the dog should be treated as if he or she has a critical medical issue and should be cared for using an established protocol to give the dog every opportunity to leave the shelter alive. The least we can do for shelter dogs is to treat them as if they were, or could have been, someone's beloved companion. Because in most cases that's exactly what they were prior to their lives being ended for "behavior." Many dogs destroyed in shelters for "behavior" are very young. Their changing hormones affect how they respond to stress, they have a decreased ability to process information from their environment and they have less control over their behavior related to their frontal cortex (Behavior Vets).
Before you presume that all dogs destroyed for "behavior" in shelters somehow deserved that fate, give some thought to how your own dog would behave in a shelter environment which is nothing like the home he or she has known. Do not assume that dogs destroyed for behavior actually did anything serious enough to end their lives. The dog who dies could be your own if you are unable to find your lost dog 1) because you don't know where to look; or 2) because the shelter which houses dogs for your area is open such limited hours that you ability to find your dog is impeded.
You can learn more about this issue from the following publications:
No Kill Advocacy Center: Animal Evaluation Matrix
No Kill Advocacy Center: No Dog Left Behind
Willful Ignorance is not Bliss
No Dog Left Behind
Leave No Dog or Cat Behind - Updated with Studies
National Canine Research Council Research Library
The story I shared above is fictional, but it is based on an actual dog named Riley. Riley was a young German Shepherd who was taken to a visitation room in a shelter to meet a potential adopter. The woman held Riley's face in both of her hands and leaned towards Riley who growled and then bit the woman in the nose. I presume the visit was unsupervised or the woman would not have been allowed to treat a dog she had just met in this manner. Riley was later destroyed for "behavior."
This was a difficult blog to write. The lives of dogs like Riley must mean more than a line item on a monthly shelter report.
Even though the story is fictional, there are many layers to consider which are not covered in this blog related to personal responsibility (ensuring lost pets can be identified, making contact with local animal control authorities and shelters when a pet goes missing) and the responsibility of places called shelters (return-to-owner protocols by animal control officers in the field, housing and enrichment programs for shelter dogs, introduction of dogs to potential adopters and fosters, and evaluation and rehabilitation of dogs who do poorly in a traditional shelter environment). The focus of this blog is not on what the family of the fictional dog could have or should have done. It is about a good dog whose life was ended needlessly not because this was a bad or dangerous dog but because she was failed by the shelter in which she was housed.
I received an email on Friday from a shelter volunteer notifying me of some dogs at a local animal shelter who had been destroyed that day for "behavior." As of Thursday, the dogs were all still available for adoption or to be pulled by a rescue group. As of Friday, they were dead. This led me to what I can only describe as a moment of absolute clarity, thanks to something written by fellow No Kill advocate Eileen McFall of Austin, Texas. She had written to Don Bland, the Chief Animal Services Officer for the City of Austin about a dog scheduled to die in which she questioned how a dog could be adoptable one day and dead the next. In looking at the images of the local dogs who are now dead, I had to wonder: at exactly what point does any dog destroyed for what is called "behavior" go from being adoptable to having behavior issues so great they cannot be overcome?
If the dog is scheduled to die on the 30th day for displaying behavior issues but no rescue group or adopter steps up on day 29 to save the dog and the dog is killed, how can that dog have been destroyed for what can honestly be called "behavior"?
It cannot. And we can only presume that what led to the dog's death was not really behavior but related more to length of stay and having to devote time and resources to the dog to help him. This is a tragedy that happens in shelters across the country, both those that are regressive and those that provide the illusion of being progressive while engaging in population control killing. It is what happens when shelters that used to (or still do) co-opt the word "adoptable" to suit their purposes now co-opt the word "behavior" to suit their purposes and to justify the killing of dogs.
To be clear, I fully realize that not all dogs can be saved. There are some dogs who are cognitively impaired and present a genuine public safety risk. I've worked in the legal field for thirty years doing primarily municipal defense, dealing with city and county clients. I am fully aware of the not only the liability risk faced by a city or county which knowingly allows a dangerous dog to leave a shelter facility but also what can happen when dangerous dogs roam neighborhoods, causing injuries or even death. One of the most gruesome cases we handled involved an elderly man who went to check his mail was attacked and killed by two dogs.
But here's the thing. If a dog is genuinely dangerous, that dog will not be made available to the public and will not be made available to a rescue group absent some extraordinary plan for the rehabilitation of that dog away from the public. For the most part, we will never know about that dog. His or her face will never be promoted on social media and he will never be put in a foster home because he is dangerous. He will never be featured on a billboard or at an event. Why? Because he is dangerous.
Then there are the other dogs who do poorly in the shelter environment which is something we should fully expect and for which we should make plans to help them in order to save them. The National Canine Research Council tells us that "shelter evaluations [of dogs] may tell us as much or more about the effect of the shelter as they do about the individual dogs. Shelters are noisy, alien environments, filled with strange smells, unfamiliar people, and dogs they may hear, but not see. We should not be surprised that some dogs. . . may behave differently when confined in a shelter, with its barrage of stressors that the dog cannot control, than they will in the safe, secure, predictable environment of a home, cared for by people with whom they are able to form positive attachments." A shelter cannot possibly consider itself progressive if it fails to provide adequate housing, rehabilitation and enrichment to dogs and then kills them for the very behavior created by the shelter environment itself.
In the wake of my moment of absolute clarity, thanks to Eileen McFall, I learned of a new phrase I had not heard before thanks to her husband, Christopher McFall, which is completely accurate. On his Hound Manor Facebook page, Christopher wrote about what he calls a "kill budget." What this means in the simplest terms is the number of animals a shelter feels it can kill after having reached a false goal of 90% while claiming to have maintained No Kill Status. As was posted on the Hound Manor page recently,
the plight of dogs needing treatment for behavior is that they fit neatly within the 5% or 10% that average no-kill shelter directors view as their "kill budget." The numbers are small, yet the moral stakes are not. Helping dogs with behavioral needs takes money, time, patience, commitment, strong values, and good judgment. But given a choice between killing these dogs, warehousing them, or giving them the help they need, there is only one choice that is compassionate and that is consistent with no-kill principles."
I see this issue of using a kill budget to end the lives of shelter dogs as one of the biggest challenges in the No Kill movement today. There are dogs who end up in shelters who need our help to place them and to keep them from degrading while inside the shelter. They need patience and encouragement to gain trust. They need to get outside of the building for walks and to participate in play groups to reduce their stress levels when inside the shelter. They need to get out into foster homes as quickly as possible when those homes are available, even if just for weekends or short-term stays to learn more about their personalities to better place them in an appropriate home. This is a subject written about at length by the No Kill Advocacy Center and about which I encourage all advocates to become more educated. The Toolkit on the NKAC website has wonderful publications called No Dog Left Behind, What We Owe Traumatized Animals and the Animal Evaluation Matrix. Nathan Winograd shared an article on Substack recently called (Willful) Ignorance is Not Bliss on this same subject. Please read them.
When it comes to dogs needlessly killed for behavior, the blame lies squarely on the shelters doing the killing. The buck stops there. But there is enough blame to go around to apply it to the national organizations which continue to promote the lie that a shelter is a No Kill facility when it saves 90% of the animals entrusted to its care. I wrote about this recently and will not repeat myself here other than to say one word: stop. Please. Just stop. We all know the source of the 90% figure. We know that figure should not be used as a goal after which the last 10% are less important. Please stop using it to raise money and to proclaim places have become No Kill when you know they are not. The decision to continue to use that figure has consequences. It confuses the public, it perpetuates falsehoods in the media, it proclaims results which are not accurate and it is leading to what Christopher aptly calls the killing budget.
I know there will be people who read this who find it hard to believe that shelters that proclaim to treat all animals as individuals would be more focused on statistics than saving lives, but that is a reality of our animal sheltering system which is still full of broken parts and systems. Some will say I should focus on the lives saved and not on the lives lost, will say that I will never be satisfied no matter how hard shelters try and that I cannot possibly appreciate how difficult it is to keep dogs from degrading in animal shelters. All shelters which make progress and save the lives of 90% or more of the animals should be applauded for having done so. But there is no place for complacency here because that complacency comes with a cost. Once a shelter reaches the false goal of 90%, that is not enough. With each passing month and year, more can and should be done to continue to improve to save more lives as each animal is treated as having been, or being capable of, being someone's beloved companion.
How would your dog behave in an animal shelter? Would he or she cower in fear, shake, bark, growl or be difficult to handle? Think about it. Any dog I've ever loved would have been killed in a "shelter" for behavior. Which is not just a tragedy. It is unconscionable.
To learn more about Hound Manor, Promoting Integrity in No Kill Sheltering and The Final Frontier Rescue Project at these links:
I’ve written many times about what the phrase No Kill means related to animal sheltering. It means we save all healthy and treatable animals and we do not kill them. The foundation of the phrase is the meaning of the word euthanasia. If we end the life of an animal who is suffering or irremediably ill, regardless of where that takes place, that is euthanasia. We do not say we killed your beloved pet. If we end the life of an animal who is not suffering or irremediably ill, we killed that animal. That act has nothing to do with euthanasia. We should not use words differently based on the place where the act occurs.
It seems like I see some article, social media post or comment every day that says a shelter is No Kill if it saves 90% of the animals in the shelter. That is just not true. To understand why, we have to take a look back in time and to the source of the 90% figure. When the No Kill movement was first taking hold across the country, there was no benchmark for success. No indicators of how communities could be judged in terms of progress. As he covers in his recent Substack series called, “Yesterday, Today and Tomorrow: Animal Sheltering in the United States,” it was Nathan Winograd (the founder of the No Kill Advocacy Center) who first made reference to the 90% figure. I suspect he regrets having done so because that figure is now being used in ways which have nothing to do with the moral imperative of the movement. Nathan referred to that figure because at the time it was an ordinary byproduct of saving all healthy and treatable animals - about 20 years ago.
That was then and this is now. With advances in shelter veterinary medicine and development of the programs and services of the No Kill Equation, some shelters are saving as much as 98 and 99% of animals entrusted to their care. They euthanize animals who are suffering or irremediably ill, including dogs who are not just scared or traumatized, but who are cognitively impaired and present a genuine danger to the public (about 1% of shelter intake). Gone are the days of destroying neo-natal animals who can be saved through bottle feeding programs. Gone even are the days of ending the lives of animals who have severe health issues but who are not suffering and who can have good quality of life in a Fospice (foster+ hospice homes) to live out their glory days.
I realize that there are some organizations like the Best Friends Animal Society which still refer to this 90% figure as an indicator of a No Kill shelter or No Kill community. I wish it would just stop. Use of the figure is not only recycled over and over by other organizations and the media, it is serves to encourage deceptive and unethical behavior. I know of shelters that claim to be No Kill when they use a fictional 90% figure to make themselves look good, having deemed some animals “unadopatable” so they will not count against the statistics. These places know the public wants and expects shelters to stop destroying healthy and treatable animals, so they use the 90% figure to act like they are doing better than they are. Some other shelters categorize large number of animals who were destroyed as having been destroyed at the request of the owner (owner requested euthanasia, called ORE) when there was nothing wrong with those animals and they could have been (and should have been) placed into new homes. I also know of other shelters where the focus is so much on the 90% figure that the last 10% does not matter. Once they are sure they will achieve the 90% figure in any given month, they are given tacit permission to destroy dogs who may need more help than others by deeming them dangerous or aggressive. When confronted about this, the response is not “we treated all animals as individuals and gave them every opportunity for a positive outcome.” The response is instead, “we are No Kill because we saved 90%.” No. And for shame.
I have long said this a matter of method and not of math. That if a shelter has a mass intake event from a puppy mill, dog fighter or collector and lots of animals are really suffering and euthanasia is performed as an act of mercy, the figure may fall below 90%. That happens sometimes but not often and is not typical of day-to-day shelter operations. If the live release rate at a shelter is 85% in one month related to intake of a large number of suffering animals, the number should not matter. We should never keep suffering animals alive just to look good on paper.
I did a search just now for organizations that still promote the 90% figure as being equivalent to No Kill. You can do the same. The hits included the Best Friends Animal Society, individual shelters from Los Angeles to Santa Fe to Atlanta to Jacksonville, the Washington Post and even Wikipedia. It is in my local news and it is in the national news. We read and hear this 90% figure so often that people just believe it without questioning it. They should.
Consider this. If it is your beloved dog or cat who is healthy and treatable ends up in a shelter whether it is due to no fault of your own or even due to your fault, and his or her life is ended, you would not care about a number on a form or a percentage on a piece of paper. You would care about the tragedy of the death of your pet which was both unethical and unnecessary. We should care as much about the needless deaths of all animals who end up in places we dare call "shelters," regardless of who they belonged to or how they got there. It is what the public expects and what we should expect of ourselves as a society.
On October 1, 2021, the Executive Director of ACCT Philly, the nonprofit which contracts with the city to provide animal shelter and control services resigned along with the Operations Director. An article in the Philadelphia Inquirer stated the Director resigned, "amid an ongoing dispute with some local shelter activists and volunteers." The so-called dispute stems from a number of issues which are included in a petition created by shelter volunteers and "Love Local Partners" (rescue groups and no kill shelters) which includes the following allegations:
I do not live in Philly and do not have any personal knowledge of the shelter operation there. I am blogging on this topic to share my own experiences regarding the subject of bullying and personal attacks related to animal shelter operations. The short version is pretty simple:
There is no place for threats or personal attacks either toward or by members of animal shelter staff.
I am zero tolerance about this. As outspoken as I am in my No Kill advocacy, my focus is and has always been on municipal accountability. Focusing on specific individuals may seem to make sense in the moment, but even if those individuals resign or are terminated, what has that really accomplished if the source of the problems are systemic? Nothing.
Shelters which are operated by municipalities, or which are non-profits who hold municipal contracts, are held to different standards than non-profit shelters which are funded through donations and grants. The people who manage and work at animal shelters operated or funded by cities and counties are public servants. Their compensation and benefits are all paid for through public funds in the form of taxpayer dollars. People who are paid with public funds, whether they are elected officials, public servants or are performing public functions, are - by the nature of their jobs - open to criticism and comment. The reason for this is that they work for us. Of the people, by the people, for the people.
As I wrote in my book, I feel strongly about the exercise of free speech. I not only see free speech as a right of all American citizens, but I would argue that it is our responsibility to speak out on matters of public concern. If issues are important enough for us to be outraged or angry, then they must be important enough for us to speak out and express ourselves to those who govern us. People complain to police departments all the time about increased patrolling related to reducing crime. They complain to public works departments about garbage pick-up. They complain to traffic engineering departments about the timing of traffic lights which they think are too slow or about roadway conditions. They complain about a host of issues most of which do not relate to the imminent threat of death. So why are things any different when it comes to animal shelters and the animal sheltering industry?
I have seen plenty of posts on social media over the years in which shelter directors or staff are called a host of names and people make vague threats about them. I do not tolerate this behavior on my Paws4Change page on Facebook or the No Kill Huntsville page on Facebook. The comments are deleted and the people who made them are banned from further comment. I am zero tolerance on this subject. In the fifteen years I have advocated for animal shelter reform, I have personally observed this type of behavior less than a dozen times. I see it as coming from a fringe element which exists on social media because. These are people with too much time on their hands who lack (or do not want to know) facts, so they use the verbal assaults instead. As far as direct threats, I have personally never heard someone threaten a shelter director or employee with death, bodily harm or engage in personal attacks at all. It may be easy to post snarky words on social media; most people know better than to do so in person.
I acknowledge that there are shelter directors and employees who have been subjected to incredibly harsh criticism, sometimes warranted and sometimes not. The subject of the lives of animals is an inherently emotional one and there can be very strong feelings on both sides of the issue. I have long believed that not everyone is suited to public service. Theirs is often thankless work and when it comes to animal shelters, particularly shelters where healthy and treatable animals are destroyed, there are likely no good days. (Although the good news is that there are ways for those shelters to change and stop the killing.)
There are two sides to this issue, however, and I've been on the other side. When I and the other members of No Kill Huntsville first sought copies of shelter records from the city attorney's office, we were accused of personally attacking the shelter director. When we created something called a No Kill Equation Report Card to inform our followers in the public of our views about the shelter implementation of the programs and services of the No Kill Equation, someone set up what we called a "hate page" on Facebook. It included a parody of our logo and slogan, false information about the members of our coalition and the people running the page used it to re-post our Facebook posts when their own commentary. The most offensive post on the page was a video which was created by downloading a video we had created from a public service announcement we sent to local television stations which was also on Youtube. Someone took the time to save the video as a sound file of my voice and create a video which made it appear as if I was speaking from a monkey's rectum (it could have been a cow now; it appeared to be a monkey when I first saw it). We were upset when we first learned of the page but were determined not to react publicly. We learned that many of the people commenting on the posts and liking the comments were leaders of local rescue groups, shelter volunteers and shelter supporters, but we stayed silent because we did not want to make matters worse. That changed when we learned not only that a shelter employee set up the page but saw that the shelter director had liked a number of posts and put comments on those posts like, "so funny! So very very funny!," "I don't think you can tell them ANYTHING," and "It's hilarious" BIG SMILE on this gal's face." I submitted a formal complaint to the City for conduct unbecoming a city employee and asked that the Facebook page be deleted. It took a few months, but the page was deleted five months after it was created.
I recall a meeting at city hall with city officials many years ago in which we were referred to as terrorists. The person who stated that claimed to not be making that statement for themselves. I believe the context was "people call you terrorists" without qualifying who the "people" were. During the course of our advocacy were not subjected to personal threats of violence. If that had occurred, we would not have hesitated to file criminal complaints. We did consult with an attorney about what we felt were libelous remarks about us on social media. Because the hate page was ultimately removed, we did not act on the legal advice. We spent years being the subject of hateful comments and what likely bordered on criminal harassment for having the audacity to speak out. Some people close to the shelter operation focused more on our message than the fact that the message was necessary in the first place. Those people have gone silent for the most part now that the shelter has changed and has become a place where lives are saved and not a place of death.
I do not know if the people working for ACCT Philly were actually the subject of death threats, threats of physical harm or personal attacks. If they were, my expectation is that they contact law enforcement authorities to pursue a criminal investigation toward having criminal charges filed. Some see this as a fine line. I do not. Criticism about a shelter operation is to be expected. Seeking accountability for shortcomings related to animal care and keeping animals alive is to be expected. Even direct criticism of individuals by name for their part in the operation should come as no surprise. When the criticism becomes threatening or harassing, that is a crime and it should not be tolerated.
Where I think the organization has failed its leadership and staff is in transparency and taking on the issues directly. I would have expected some type of press release about the shelter inspection and the death of Saint particularly, since those failings created the most outrage. That did not happen of which I am aware. What I did see was a post on social media which alleged that a former employee had hacked into the shelter's system and stolen records. Even if that was true, what did that have to do with an inspection which recommended an investigation for animal cruelty or the fact that a dog's jaw was broken while in the shelter, leading to euthanasia and a devastated family?
As I said above, there is no place for threats or personal attacks either toward or by members of animal shelter staff. Period. When we communicate about animal shelter reform, we must always use diplomacy and respect. And when shelters react to our communications, criticism, recommendations or even allegations, they would do well to join us on that same high road for the sake of us all, people and animals.
I had a conversation with some of my contacts in the national No Kill community recently about the toll taken at shelters where healthy and treatable animals are destroyed. We started talking about it after an article was written by some big thinkers in the animal shelter industry called “The Human Face of Shelter Euthanasia.” Some of the content of the article troubled me and for some reason the article is not available, at least not now. The article and our conversation got me thinking about the changes I have seen in the shelter industry in the last fifteen years - at least in some places - and how the culture in shelters affects not just the animals, but the people in the building and the community as a whole.
The best way to explain this is with two examples.
Shelter A is a kill shelter which means that healthy and treatable animals are killed for space, convenience or what some call “lack of resources.” This means that animals who are suffering are euthanized and dogs who are too dangerous to be out in the community are destroyed, but the lives of animals who are otherwise healthy and treatable are also ended. There are a number of excuses used for this, but the end result is the same because the act is permanent. The general mindset at this shelter is that it is the fault of the public that animals “have to" die. Employees and volunteers tell themselves there is no other way because the public just does not care enough. They say that if the public would only keep pets contained, spay and neuter pets, stop breeding animals, be more responsible, etc., the shelter would not be forced to end so many lives. Some of the people in this shelter take great pride in how they treat the animals prior to ending their lives, spending extra time with them or giving them special food or treats much like a death row inmate may receive a last meal. Most shelter employees lament the death, but tell themselves there are fates worth that death like adopting to a “less than” family (which means a family which does not meet all of the shelter criteria to adopt) or like having the animals develop negative behaviors while in the shelter due to stress. I see these attitudes as a form of cognitive dissonance.
The toll taken by the killing in this shelter is paid 1) by the healthy and treatable animals who should have and could have been saved; 2) by the people who work in the shelter and who have either engaged with the animals are who are tasked with ending their lives; 3) and by the community as a whole. This shelter is seen by the public not as a place of hope, but as a place of death. People do not want to go there, do not want to take their children there, and for the most part do not want to volunteer there because it is emotionally easier to just distance themselves from what happens at the shelter than to deal with the death. They just can't handle it and feel powerless to do anything about it.
Shelter B is a No Kill shelter which means healthy and treatable animals are not destroyed. Animals who are suffering or are irremediably ill are euthanized for reasons of mercy. Dogs who are genuinely dangerous to the public are also euthanized because they are considered untreatable (as opposed to dogs who have mild to moderate behavior issues who can be rehabilitated, fostered and adopted into homes). In this shelter, each animal is treated as an individual and is viewed as having been - or being capable of being - someone’s beloved pet. The shelter staff works incredibly hard every day to keep pets in existing homes to avoid them entering the shelter, to provide enrichment and care to those animals in the shelter and to get animals out into foster homes, adoptive homes or to rescue groups as soon as possible. For this shelter, the public is not the enemy. The public is presumed to care and to sometimes need help and guidance either to make better personal decisions or to learn how to help the shelter. The shelter communicates on an ongoing basis with the public to help them keep pets contained, find lost pets, make sure pets can be identified, overcome problem behaviors, locate resources in the community (food, veterinary care, spay/neuter assistance and behavioral help), learn how to foster pets, learn how to volunteer to help pets, learn how to adopt pets and about pets who are at risk and need to get out of the shelter immediately because they are doing poorly in the shelter environment.
The people who work in this shelter have incredibly difficult jobs, but they take pride in what they do. Each day is a new opportunity to help animals in need while serving the community. There is sorrow when the lives of shelter animals are ended, but staff and volunteers are confident that each animal euthanized was given every opportunity to leave the shelter alive, they did their very best to find a positive outcome and the ending of the life was done for reasons of mercy.
I work in a community where the shelter was once like Shelter A and is now like Shelter B. The transition from a shelter which had historically destroyed thousands of healthy and treatable animals each year to one where very few animals die each year has been nothing short of remarkable. This transition did not happen because the public suddenly became more responsible or cared more or made better choices. The transition was at times incredibly difficult and it made a lot of people uncomfortable. It’s hard to admit that there is a new way of functioning while not focusing on the past and what could have been. Change happened as a result of municipal leadership, advocacy and public pressure and it has led to a complete shift in culture at the animal shelter. Are there still issues? Sure. Is there fine tuning to be done? Absolutely. But a building which was once used to house and then destroy animals is now used to house animals and keep them alive.
When I think of how the shelter functioned before, I know the operation was fatal for so very many animals, detrimental to the mental, emotional and likely the physical health of the staff, and was a source of shame in an otherwise very progressive community.
But all that is in the past. Now the shelter is a place of hope instead of death. People in the community turn to the shelter for help, guidance and assistance. Working and volunteering there is still a challenge because the work is really hard, but it is also rewarding which means the people who manage and help the operation are happier. I have been told that the pressure to keep up the level of life-saving is intense and I’m sure it is. The public has come to expect that animals will be kept alive now that a higher standard has been achieved. There are still critics and there always will be, but the way in which the shelter operates is now a source of community pride.
What kind of shelter do you want for your community? A or B?
I know the price. I know the toll. I know my choice.
(Images courtesy of Erick Pleitez and Lisa Vallez)
If you have a companion animal in your life of have ever been inside a pet supply store, you are probably familiar with the KONG brand. KONG makes a variety of dog and cat products from toys to toy stuffing to treats to puzzles to scratchers. The volume of products is vast and goes way beyond what you may have seen in stores. I didn't realize until recently that KONG doesn't advertise. KONG sells what I consider self-marketing products. The name is so well known that the products essentially sell themselves as a result of quality and a result of word of mouth advertising between satisfied customers and KONG Believers. KONG also has a program to help shelters called KONG Cares in which it distributes factory seconds to non-profit organizations at reduced prices.
But there is a new program being rolled out by KONG which I'm blogging about today. I've known about it for months but was sworn to secrecy because the program was developed in my area as a result of some circumstances which caused a KONG employee to have a true "aha!" moment for the sake of animals. Some explanation is in order.
In the summer of last year, people were still fostering and adopting a lot of animals during the height of the pandemic. Many animal shelters were closed. Some shelters were seeing people on an appointment-only basis and some still function that way (unfortunately). Progressive shelters were using changes to their operations to try to find ways to keep animals from entering the shelters at all by implementing social services programs to help people. The HASS - Human Animal Support Services - model of shelter was developed during the pandemic and is in pilot programs today. The basic idea behind HASS is to "keep people and pets together. We are bringing animal welfare organizations and community members together to engage in partnerships that support the bond of people and animals."
As I thought about changes taking place nationally, I wondered how to help people more in my own area. I lead an advocacy group called No Kill Huntsville which was created to encourage the City of Huntsville to save more shelter animals. Part of our advocacy is interacting with the public to help modify their behavior. We decided to put together what we were calling a pet resources guide to help the public find organizations to help them find pet food, help pay for veterinary care, refer them to trainers or behaviorists, provide short-term foster placement, etc. A local television station did a story about our proposed resources guide. The plan never came together. We could not get enough organizations to provide us with input to create a guide and so the idea was disbanded, at least for now.
But one good thing happened. When the story was on the news, Sandy Howle, an employee who works for KONG as a Training Ambassador, saw it and reached out to our group. She asked what she could do to help and that started a conversation with her about what we hoped to accomplish. Sandy was the person who had the "aha!" moment when she realized that KONG could do more to help not just animal shelters but shelter animals and the people who adopt them. Sandy developed an idea for a shelter enrichment and education program which she pitched the corporate folks. It should come as no surprise that they loved the idea. The test location was at the Greater Huntsville Humane Society in Alabama and there are now plans to take the program national to help shelters, shelter animals and animal caregivers across the country. The program includes educational classes for the shelter, volunteers, fosters and pet parents. KONG is also providing a swag bag for people that adopt. There are plans to hold KONG stuffing events, building sensory gardens and dig pits, holding donation drives. The list goes on.
I've asked Sandy to tell us more about how the program began and about the plans for the future. I'd like to thank her for taking the time to share this wonderful news.
Sandy, prior to us connecting, I knew about the KONG Cares program. Were there other programs KONG was doing to help shelter animals?
We have always been involved in the shelters with our KONG Cares program and donations of product and raffle baskets. We also have our Pet Pros Shelter program that shelters or rescues can sign up for through our website at www.kongcompany.com. We help provide educational tools and marketing materials that shelters or rescue groups can use. Your group can also be entered into regular drawings for KONG Cares product, raffle baskets, and swag.
You and I emailed back and forth a bit about the pilot program in Huntsville but I'm not sure I explained it correctly. Can you tell us what you did with the Greater Huntsville Humane Society to get things started?
The first thing we did was training for the Animal Care Staff and anyone else who wanted to be involved. The first training was "KONG 101" where we discussed not only KONG, but the instincts of dogs, how that comes into the home and the "problem behaviors" it can create, and how KONG can help be a solution for these behaviors. We also did an enrichment training. We talked about why animals need enrichment and about different things the shelter or fosters could do in their everyday routines that would help provide enrichment to both the dogs and cats in the shelter or in foster homes. The shelter was able to take some of the ideas and run with them, for example, creating a "foster a plant" program to create a sensory garden for the animals. We also have a partnership with a distributor that is selling discounted enrichment kits to the shelters. These kits will go home with the newly adopted dog or cat. The hope is that the animal has enrichment in the shelter, and this can now be rolled into the home with this enrichment kit to help alleviate some of the stress on the new pet family and the new pet. We also have a partnership with Fig & Tyler Treats who, not only, have a bag of treats in the enrichment kit, but also have created a shelter give back program in which the shelter can earn free treats to use in their shelter.
Now that the program you proposed will have a national roll-out, what can you tell us about what KONG plans to do to help other animal shelters?
One of the things that we have learned is that both cats and dogs need enrichment in their lives. Enrichment leads to a happier healthier life. While we know there are many shelters and rescues that have great enrichment programs already, we also know there are many that do not. Our goal is to share this program and education so that someone can create an enrichment program in their shelter or we can help take their current program to the next level. We pair this enrichment program with the KONG Cares and Pet Pro Shelter Program and we are able to help reduce the stress in shelters and keep dogs and cats happy, which in turn helps them become more adoptable.
If there is someone with an animal shelter who reads this blog and wants to make sure their shelter can participate in the program, is there something specific they should do to sign up?
They can reach out to me via email or phone and I can give them more information about the program. I can be reached at 661-433-7687 or firstname.lastname@example.org
KONG's story began with a German Shepherd named Fritz, his owner, and a Volkswagen
van transmission part one afternoon in 1970.
KONG ran one commercial in the 1970s when the first KONG hit the market. The commercial ran one time
only in the middle of the night because that was the affordable spot at the time.
KONG rubber products are made in Golden, CO and KONG Consumables are made in the USA.
KONG is distributed in over 80 countries and millions of dogs worldwide.
(images courtesy of the Kong Company, Inc. and Snyder Building Construction)
I am an animal welfare advocate. My goal is to help people understand some basic issues related to companion animals in America. Awareness leads to education leads to action leads to change.
image courtesy of Terrah Johnson